Soft Services Manager (UAE) - (Talent Pool)
Serco
- Abu Dhabi
- Permanent
- Full-time
- Manage the day-to-day service delivery and performance of the Soft Services Department including, Cleaning & Window Cleaning, Pest Control, Waste Management, Timetabling, Service Desk and Administration Departments.
- Manage, support and coach internal team members to deliver service against company and client objectives.
- Develop monthly activity reports as required by senior management and other service users to ensure optimum delivery across all the identified areas of service.
- Liaise with all internal stakeholders/customers on a regular basis to identify their future needs and expectations in regard to the services provided.
- Undertake Key Performance Indicator (KPI) or Service Level Agreement (SLA) inspections and provide service delivery reports to the senior management.
- To maintain a register of all statutory and legal compliance regulations, relevant to the Soft Services Operations, and to ensure that compliance with the regulations is maintained at all times.
- To proactively identify and monitor all risk associated with Contractual and Departmental Outputs of the Soft Services Department and escalate to the General Manager as required.
- Excellent planning abilities, an analytical approach to problem solving and a good knowledge of built environment technology.
- Excellent communicator at all levels with the ability to demonstrate strong technical knowledge, advice, and guidance to support the client and key stakeholders.
- Experience in working with multi-agency stakeholder.
- Highly motivated, flexible individual with energy and drive.
- 10-15 years of experience in a similar role working within a highly dynamic and complex environment, with specific experience related to Soft Services facility management operations.
- 5-7 years of experience in a senior role in consultancy services.
- Holder of a degree in a relevant engineering discipline.
- Qualification in project management/project methodology (PMP, Prince 2) preferred.
- Certification in BICS / ISSA is desirable.