Admin Assistant

• Manage large amounts of inbound and outbound calls and Customer service inquiries in an efficient and professional manner. Answer incoming calls within 3 rings.
• Greet and assist the Customer courteously during website registration process. Take initiative and guide them to appropriate service requirements.
• Following call center “scripts” when handling different topics
• Identifying and assessing Customers' needs to achieve satisfaction
• Schedule service appointments and maintain the appointment calendar sheet. Provide accurate, valid and complete information by using the right methods/tools.
• Maintain Customer records by updating account information in ZOHO & Hubspot.
• Typing correspondence (letters, emails, memos, product information reports, estimates, minutes of meetings, monthly reports and forms) from rough draft.
• Organizing documents with an excellent filling system.
• Prepare service reports by collecting and analysing Customer information for service reminder calls.
• Contribute to team effort by accomplishing related results as needed.
• Maintain confidentiality of work.
• Order, monitor and maintain office stationery.
• Update and maintain internal Staffs' contact lists and vehicle records.
• Maintain professional environment and dress attire in the Reception office.
• Ensure your availability at all times during office working hours.
• Perform other reasonable activities from time to time.

• Graduate female applicants who are currently in UAE
• Min 3years work experience in administration
• Prefer applicants from Automotive background

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