Front Office Coordinator
The First Collection
- Dubai
- Permanent
- Full-time
- Provide exceptional customer service in person and over the phone to guests, adhering to front door/guest and Security procedures.
- Oversee the guest service area to ensure efficient telephone and mail communications, maintaining a professional image both internally and externally.
- Manage office supplies by organizing, maintaining, and communicating needs on a weekly basis.
- Coordinate the maintenance and alteration of office areas and equipment to ensure a functional and professional environment.
- Schedule and coordinate team duty rosters for the front office team.
- Organize and schedule front office meetings and briefings to keep the team informed and aligned.
- Handle guest inquiries, complaints, and requests professionally and promptly, ensuring customer satisfaction and escalating issues when necessary.
- Provide administrative support by assisting with general tasks such as data entry, filing, and photocopying.
- Manage correspondence by sorting and distributing incoming mail and packages, as well as preparing outgoing mails.
- Respond to guest reviews and update comments in guest profiles to maintain a positive online reputation.
- Keep detailed records of guest interactions and requests to improve service and meet guest expectations.
- Manage guest reservations and booking systems efficiently.
- Maintain guest databases and records accurately.
- Diplomatically and efficiently address guest complaints and issues, finding appropriate solutions to ensure guest satisfaction.
- Escalate complex issues to higher management when necessary for resolution.
- Collaborate effectively with other departments, such as housekeeping, maintenance, and security, to fulfil guest requests and ensure a seamless guest experience.
- Ensure all the month-end reports are updated correctly before the deadline.
- Maintain records of guest interactions and requests.
- Atleast one year of experience working as a Front Office Coordinator in a 4/5 * hotel
- Excellent communications skills with Proficiency in speaking and writing english.
- Good communication skills and interpersonal skills
- Extremely agile as the job demands speed and efficiency in its execution
- Team player with excellent planning and organizing skills
- Able to work flexible working hours with rotating shifts
- Pleasant personality with good problem-solving skills