Call Center Agent

• Handle customer inquiries via the calls and emails, respond to questions regarding prices or any other related questions
• Fix customer complaints in line with customer care guidelines to ensure they remain satisfied
• Represent the company to its clients, communication to customers and updating the customer database
• Participate in marketing campaigns to create awareness of the company product offerings
• Create and implement higher customer retention strategies
• Conduct any other related tasks as may be required

• The applicant must have a background in a call center or customer service role
• At least 2 years of related working experience
• Must have outstanding communication and interpersonal skills
• Fluency in English is a must
• Expertise in desktop application and internet
• Good problem-solving, multitasking and organizational skills
• Must be a dynamic and personable sales and customer service agent
• Strong relationship building skills

Joblinks.ae