DCIM Project Engineer
Sunbird Software Inc.
- Dubai
- Permanent
- Full-time
- Ability to identify DCIM problem statement(s), solution proposal, and scope of work with a defined project plan.
- Setup and configure Sunbird’s DCIM suite including dcTrack and Power IQ.
- Articulate to a internal and client project team the necessary steps required to complete a statement of work.
- Accurately research technical specifications and images for IT and data center equipment located throughout any given data center environment(s).
- Analyze, scrub and migrate data from current source to DCIM database.
- Develop and enhance documentation to enrich a customer’s experience.
- Assist with software testing when new features and fixes are completed by engineering team.
- Facilitate timely resolution of customers’ issues by logging and maintaining resolution status in Sunbird Support Portal.
- Participate in the technical review process for product enhancements.
- Host online training session for clients and partners to maintain up-to-date knowledge of Sunbird’s software suite enhancements.
- Weekly status updates to clients on key deliverables, milestones, and billing against statement of work.
- Organize client teams and program manage Sunbird and client owned deliverables
- Associates/Bachelors degree in a technical discipline or equivalent experience.
- One to three years experience providing customer support for complex technical solutions in a data center environment.
- Demonstrated experience in managing complex customer issues.
- Excellent customer-facing project management, analysis, troubleshooting, and technical skills.
- Demonstrated basic technical knowledge of:
- Data center IT components and interconnections (servers, Blades/Blade Chassis, network switches, RACK PDUs, etc.)
- Data center networks and protocols (TCP/IP, VLANs, SNMP, Modbus)
- Structured cabling components and concepts (patch panels, fiber, copper)
- Data center facilities components (UPS, PDUs, single and 3 Phase Power)
- VMware vSphere ESX/ESXi VM configuration/control
- General database and SQL knowledge (PostgresSQL).
- Windows 10 / Windows 11 (including UAC)
- MS Excel xls/csv file creation
- Editing and working with AutoCAD and Visio drawings
- Data center surveys and audits
- Ability to work flexible hours with travel up to 50% required, some globally.
- Accountability and the ability to adapt/multi-task/manage changing priorities.
- Self-motivated, ability to learn and apply new skills quickly
- Good oral/written communication and interpersonal skills required.
- Microsoft Office Suite including Excel, Outlook, and Visio
- Data Center Certifications (i.e. DCI, DCIM,…)
- Project Management certification