Call Center Agent

• Respond to or make calls to clients to learn about and address their needs, complaints or other issues with services
• Respond efficiently and accurately to callers, explaining possible solutions and ensuring that customers feel supported
• Build lasting relationships with clients and other call center team members
• Make recommendations for services that may better suit client needs
• Coordinate with team to organize meetings with prospects
• Conduct data entry in various platforms
• Strive to meet or exceed call center metrics while providing excellent consistent customer services
• Adhering to all company policies and procedures while conducting tasks

• Should be a graduate with at least 1-3 years of call center experience
• Must be able to multi-task, organize and prioritize work
• Excellent phone etiquettes required
• Must be fluent in written and spoken English, Arabic as well as Hindi
• Must have an understanding of company services and policies
• Proficiency with computers and strong typing skills
• Male candidates are required
• Ability to commute or relocate

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