Telephone Operator
Swissôtel
- Dubai
- Permanent
- Full-time
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Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Job Description
- Ensure proper functioning of telephone equipment in the hotel at all times and to implement correct telephone operating procedures
- Handle any guest complaints and/or remarks; provides a response as soon as possible
- Handle phone calls and forward any messages received for the guest.
- Record and give wake-up calls.
- Utilizes correct process and procedure when you handling the confidential guest information
- Take down and relay messages.
- Handle fire-alarm procedure
- Keep abreast of new trends in telephone systems
- Promotes the range of services offered by the hotel to increase sales
- Promotes the loyalty programme, adapting the sales pitch to suit the guest's needs
- Verify telephone equipment rental charges, long distance charges
- If electronic system is down, to record all-chargeable calls and post them on the guest’s invoice
- Confident, ambitious and self-motivated individual.
- Good knowledge of Windows
- Fluent in the local language; business English
- Excellent communication and organizational skills and a good team player
- Ability to be both proactive and reactive
- Excellent organizations skills and ability to find solutions
- Able to cope with the pressures of a very busy environment