Ramp Team Leader
- Sharjah
- Permanent
- Full-time
- Airside Ramp
- To liaise closely with The Customer Airline representative to ensure all ramp related requirements are met
- To communicate quickly and efficiently with dispatch and load control and to deal with any issues arising from the loading / unloading process in order to achieve on time performance while following safety standards
- To accurately and timely complete Trip Files and other necessary forms and documentation and forward them to OCC for further processing and auditing
- To accurately record on charge notes times when various ramp services are provided
- To provide a swift service related to passenger/baggage/cargo handling
- Operate company's equipment when required after having successfully completed relevant training and certification
- Manage the team of Airport Agents and Equipment agents effectively in order to deliver the highest standard of service to customers in a safe manner
- Perform all activities related to aircraft arrival/departure such as aircraft chocking, supply of GPU/ACU/ASU and other required GSE, walkaround checks etc.
- Perform Ground to Flight deck head set communication on arrival and departures of Aircraft
- Understanding and use off headset and radio procedures including hand signals
- Applies correct tie-down procedures in line with IATA guidelines when required
- Supervise cabin loading when applicable and ensure that it is done as per the airline's procedure
- To ensure hazardous goods are loaded in accordance with prevailing regulations
- Familiarised with airport runway and taxiway designators
- To provide brake-riding, APU start-up procedures and the safe operation of aircraft doors
- To ensure baggage and freight are delivered to aircraft in time for loading
- To be in possession of LDM and connection baggage details prior to aircraft arrival
- Plan offloading/loading activities in a safe and swift manner so as to achieve OT delivery of baggage/cargo
- To ensure swift delivery of baggage to the I.A.B. and unloading of baggage onto the reclaim belt
- To ensure swift delivery of baggage to the Transfer Unit / Drop-off point and tail to tail transfer
- To ensure swift delivery of cargo to the warehouse or connecting flights
- Ensure unloading and delivery of items to the gate lounge / aircraft side is done
- Organise delivery / collection of freight and empty containers and/ or trolleys to/from the cargo sheds or the appropriate storage area
- Report any defective equipment immediately
- Ensure equipment is kept clean and tidy and is stored in the correct area and manner
- To ensure stands are clean and free from Foreign Object Debris (FOD), carry out FOD checks pre arrival/post departure and to dispose of any FOD found accordingly
- To ensure all relevant staff and GSE are in attendance for aircraft arrivals at -10 minutes to ETA and the sand is ready for aircraft arrival
- Understand and act upon all prevailing Airport instructions / Company instructions
- To ensure company's uniform and grooming standards are being adhered to at all times
- To ensure that the relevant Health & Safety, Security and company policy requirements are fully complied with and to report those that are not
- Ensure the team comply with the PPE requirements and Uniform and Grooming standards
- Performs effective briefings with the team prior to attending to flights and any de-briefings as/if required
- Representing The Company in a professional manner
- Any other duties and responsibilities that the Company requires in order to achieve the smooth running of the operation
- Adhere to the company Safety Compliance Policy, Security Policy and Health & Safety Policy.
- High Secondary, Diploma or equivalent• Excellent command of the English Language• Driving license
- At least 2 year experience in operational activities within Aviation Industry
- Previous experience and/or understanding of the ramp operation and leading small teams
- Ability to work under pressure and to very tight deadlines