Description:Job Purpose:Contribute to the achievement of marketing strategies and plans of the Bank, by being accountable for the customer communication activities through the direct channels – CRM, SMS Portal, CBD App and Website.Principal Accountabilities:Website Content Management System: Manage and run the Bank’s website through homepage management of key visual banners, webpage creation and development, content updates, troubleshooting and tracking.Manage the marketing email communications through the CRM to promote the Bank’s products and services to customers, as per marketing campaigns and plans in addition to handling vendor relations to ensure smooth workflow.Manage the new CBD Mobile App Engagement Stories from planning, content development, content updates and troubleshooting.Manage the SMS system, communications dispatch and resolving of technical issues through ITHandle the design, coding and testing of technical solutions for website and CRM.Developing skills and solutions for issues arising on website, CRM and zoom.Periodically provide communications analytics reports for business teams.Ensuring CBD’s high-quality standards in the implementation of all designs and ensuring designs are following accessibility and usability guidelines / standardsRequirements:Education and ExperienceDegree in related field in IT / MarketingCoding and HTML experience2 to 3 years experience in marketing / Advertising / IT experience
