Senior Officer- Credit Control (Emiratization)
First Abu Dhabi Bank
- Abu Dhabi
- Permanent
- Full-time
- Preparation of Internal Memos (IOM), Customer grade change, Liability / No Liability Certificates
- Process of Corporate obligor details based on the requests received from UAE or International Credit Units in line with the local regulations of the respective jurisdictions
- Adherence to published Standard Operation Procedures (SOP), understanding of relevant products, procedures and Delegation of Authority (DOA) of the Bank.
- Proactive engagement with key stakeholders and ensure operational continuity without any process breach.
- Ensure 100% satisfaction rating by internal customers by providing superior service quality, manage internal customer relationships and ensure that queries and exceptions are addressed efficiently with proactive measures.
- Ensure adherence to published Standard Operation Procedures (SOP), understanding of relevant products, procedures and Delegation of Authority (DOA) of the Bank.
- Adherence to effective leave plan as per Department/Unit Policy
- Create adequate back-ups for self to ensure operational continuity
- Report Key Risk Indicators (KRI) and Operational near miss/loss incidents in a timely manner
- Recognizing process enhancement opportunities
- Participate in creation and periodic updation of Standard Operation Procedures (SOP) and Process Notes and other related operational guidelines.
- Undertake special projects/assignments as and when delegated by Manager, Team leader, HCCU and HCAD ensuring timely and adequate engagement
- Policies, Systems, Processes & Procedures
- Continuous Improvement
- Reporting
- Zero Loss; NIL near miss / income leakage event; target zero high risk error
- Target zero complaints, minimum 95 % adherence to TAT standards as agreed with business. Achieve more than 90% satisfaction score in the internal customer survey.
- Nil unauthorized breaches in Policy/regulatory requirements and SOPs. Satisfactory rating in all audits - INA/RMU/ORC
- Nil breaches in housekeeping (reconciliations, tracers, activity tracker, etc.).
- NIL critical findings in regulatory /external/internal audits.
- No. of PI (process improvement) proposals found beneficial by management. No. of successful PIs implemented
- Work with the line manager in introducing strong tools/processes to identify/ease BAU risks attached to the unit.
- Pursue opportunities for enhancing operative efficiencies along with adequate monitoring.
- Ensure excellent housekeeping standards at all times
- Bachelor's degree or related discipline.
- Relevant experience in the banking sector with at least 3 years in similar positions of progressively increasing managerial responsibilities in the credit facility function.