Job Description :Site Engineer is Consider Single point of contact & First Layer of support for business users (HW & Application) assigned to certain division / sites , where request should be fulfilled as per agreed SLA .2. Insure communication for any request is performed in proper manner where any request should be communicated by phone at least where face to face communication is preferably.3. Responsible on Assigned Division IT Assets (Division IT Asset Custodian) , where site engineer have to insure Service Desk Records Match with Actual physical inventory , where records are subject to audit from Central IT Shared Services.4. Insure incident & Service request have comprehensive information by complete user request with right categorization and added as much as information with clear requirement what user is looking for and educate user how to request in proper manner (incident, Services etc..).5. Insure All Activity are recorded in Service Desk (Workload in Task, Request, Change, Problem , Project etc)6. Contribute and assist on Project or Changes when required by Manager and insure Tasks given are handled in proper manner.7. Installation, Configuration & Upgradation of operating systems and software like MS Office, Acrobat, Winzip using standard business best practices8. Configuration of PC & user access for IT related to services like Oracle, VDI, Microsoft 365, POS, Oracle printer9. Installation, Maintenance & Troubleshooting of PC, Laptops, Tabs along with peripheral devices like Printers, Scanners, External drives, Handheld devices , Emails, Microsoft 365 email, One Drive, Microsoft Team installation, configuration & Maintenance for users10. Ensure Distribution server is installed as the site in proper way, where site engineer will do the needful if any support , troubleshooting needed on the server and report back if critical issue is there .11. Documentation must be keep updated in service Desk for related to site assets, internet users, office365 users, IP addresses, PC/Laptop brand/model, username, OS, PC/Laptop serial no., Switches, etc.12. User satisfaction - users incident must be resolved promptly either remotely or over Telephone or may haveto visit the site if needed , where any user request must not solved without prior request submitted to service Desk .13. The site should not have downtime, the health of PC & Network must he kept healthy, in case of any link failure must co-ordinate & follow up with JAM IT Network Team till the problem is resolved.14. Need to have follow up with users or concerned for any approvals as call needs to be closed within stipulated time15. Initial troubleshooting checklist must be done by site engineer before transferring to others related to Application incident such as POS/Time Attendance issues & Major Operation incident such as Site Network Down16. Assist installing Network Equipment on new Site and corporate to setup new site up to level installing network component. And insure documentation are on place and recorded in service desk.17. the technical support have responsibility to follow up with network and keep Manager informed regarding Site Failure where network team are the main contact person for ISP.18. any debate between different team (network , System Admin , Or Application) about resolution which side, the technical support should cooperate with team to keep follow up with all other team and insure to mitigate users.19. Maintain & Secure Network Cabinet & insure network cabinet is clean and report to network team for any observations.20. Site Engineer / Technical Support consider the First line of contact for user where have to insure that’s his request has been fulfilled , and redirect user and instruct user how to access system, he has to check that’s users his request has been fulfilled either the troubleshooting was done by other team.21. Collect Initial Requirements properly and coordinate with all IT Staff Related to request and update user accordingly, where Site Engineer will be responsible for follow up for any user request from the same division through request full cycle .22. Site Engineers are subject to moving between sites frequently where the Site Engineer have to use his own Transportation methods and Sites/Request Assignment is changeable based on Management DecisionRequirements· Graduate of Computer Engineering· Minimum 2 years of relevant experience· Good Communication skills· Good Computer skills (Troubleshooting , Data backup , excel ,word ..etc )· Good Knowledge of office 365 products· Good Knowledge of basic network troubleshooting .
