Guest Service Agent - Franchise

Hilton

Abu Dhabi
Permanent
Full-time

2 months ago

Job RequirementsAs a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay at the hotel is comfortable and enjoyable. You will be the first point of contact for guests, welcoming them to the hotel and answering any questions they may have. You will also be responsible for resolving any guest issues or complaints in a timely and professional manner.Key Responsibilities:- Greet and welcome guests to the hotel in a friendly and professional manner- Check guests in and out of the hotel, ensuring all necessary information is collected and accurate- Process payments and handle cash and credit card transactions- Maintain a thorough knowledge of the hotel's room types, amenities, and services- Monitor and respond to guest inquiries and complaints, escalating to a supervisor if necessary- Keep track of daily functions, events, and VIP and group arrivals- Ensure accurate and up-to-date guest information is entered into the property management system- Report any issues or concerns to the Front Office Shift Leader- Provide guests with information about the hotel and local area- Maintain a clean and organized front desk area at all times- Must be able to work flexible hours, including weekends and holidays.Supportive Functions:- Ensure full liaison with other members of the team- Assisting Concierge and Guest Relations if neededWork Experience- Previous customer service experience, preferably in a hotel or hospitality setting- Excellent communication and interpersonal skills- Strong problem-solving and decision-making abilities- Ability to work well under pressure and handle multiple tasks simultaneously- Proficient in using computers and basic office software- Must be able to stand for long periods and lift up to 25 pounds.- Knowledge of the property management system is a plusBenefitsRoyal Rose Hotel is committed to providing exceptional hospitality and a unique product to our valued guests. Dedicated to our pursuit of quality, we ensure financial success and growth opportunities for our company and its team members.We aim to be equal-opportunity employers, whilst implementing international performancestandards.We carry out our vision by being committed to our core values:IntegrityWe maintain the highest standard of conduct in all of our actions.TeamworkWe work together to achieve our goals.RespectWe recognize and respect our team members and their contributions.ConsistencyWe consistently provide our guests with a superior quality product and make a consciousdaily effort to be better than our competition.Personalized serviceWe meet the specific needs of each guest with a professional, friendly, prompt, courteousand enthusiastic attitude at all times.ResponsibilityWe accept responsibilities and deliver our promises with a sense of urgency and agility.InnovationWe encourage innovation and embrace change.Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.

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