IT Support Specialist
Ace Consult
- Dubai
- Permanent
- Part-time
Provide technical support and troubleshooting assistance to end-users via phone, email, chat, or in-person.
Diagnose and resolve hardware, software, and network issues reported by users, including desktops, laptops, printers, peripherals, and mobile devices.
Install, configure, and maintain computer systems, software applications, and network components to ensure optimal performance and security.
Set up and support user accounts, permissions, and access rights in accordance with company policies and procedures.
Collaborate with IT team members to escalate and resolve complex technical issues and coordinate hardware repairs or replacements as needed.
Assist with the implementation and maintenance of IT infrastructure, including servers, switches, routers, firewalls, and wireless networks.
Conduct regular system updates, patches, and backups to safeguard data and maintain system integrity.
Create and maintain documentation, knowledge base articles, and training materials to support end-user self-help and troubleshooting.
Stay informed about emerging technologies, industry trends, and best practices in IT support and contribute to continuous improvement initiatives.Requirements:
Bachelor's degree in information technology, computer science, or a related field preferred.
Proven experience in IT support, help desk, or technical support roles.
Strong knowledge of desktop operating systems (Windows, macOS) and productivity software (Microsoft Office, Google Workspace).
Familiarity with computer hardware components, peripherals, and mobile devices.
Basic understanding of networking concepts, protocols, and troubleshooting techniques.
Excellent problem-solving skills and the ability to analyze and resolve technical issues in a timely manner.
Strong communication and interpersonal skills, with the ability to interact professionally with users at all levels of the organization.
Customer-focused mindset and a commitment to providing high-quality support services.
Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Desktop Support Technician) a plus.Benefits:
Competitive salary based on experience and qualifications.
Opportunities for career growth and advancement within the company.
Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
Training and development opportunities to enhance technical skills and knowledge.
Employee discounts on company products or services (if applicable).
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