Reservations Manager (Monkey Bar)
Ennismore
- Dubai
- Permanent
- Full-time
- Manage incoming reservation inquiries through various channels, including phone, email, and online platforms, for both the bar and restaurant.
- Coordinate reservation bookings, ensuring accuracy and timely communication with guests.
- Maintain organized reservation databases and keep detailed records of bookings, cancellations, and special requests.
- Provide exceptional customer service to guests, addressing inquiries, accommodating special requests, and resolving any issues or concerns promptly and courteously.
- Anticipate guest needs and preferences to enhance the overall dining and bar experience.
- Monitor guest feedback and implement improvements to the reservation process and guest service protocols as needed.
- Develop and implement strategic seating plans to maximize capacity and optimize guest flow for both the bar and restaurant.
- Collaborate closely the management teams to ensure seamless coordination of seating arrangements based on reservation size, guest preferences, and special events.
- Regularly assess seating availability and adjust reservations to accommodate walk-in guests and last-minute changes.
- Work closely with bar and restaurant manager and employees to communicate reservation details, special requests, and VIP guest requirements.
- Provide guidance and support to reservation employees to ensure consistency in service standards and adherence to company policies and procedures.
- Conduct training sessions to enhance the skills and knowledge of reservation staff members.
- Generate daily reports on reservation activity, seating capacity, and guest demographics for both the bar and restaurant.
- Analyze reservation trends and assist in forecasting future demand to optimize staffing levels and resource allocation.
- Manage billing and invoicing processes related to group reservations and special events, ensuring accuracy and timeliness.
- Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
- Proven experience in reservations management within the hospitality industry, ideally encompassing both bar and restaurant operations.
- Excellent communication and interpersonal skills, with the ability to interact effectively with guests and team members.
- Strong organizational abilities and attention to detail, with the capacity to prioritize tasks and multitask in a fast-paced environment.
- Proficiency in reservation management software and familiarity with point-of-sale systems is advantageous.
- Ability to remain calm and composed under pressure, with demonstrated problem-solving skills.
- Flexibility to work evenings, weekends, and holidays as required.