F&B Server
Raffles Hotels & Resorts
- Dubai
- Permanent
- Full-time
- Fulfill the expectations of the Outlet Leader in regards to discipline, grooming standards and punctuality
- Have a strong understanding of all LQA standards and ensure they are respected during the operation at all times
- Follow the LQA and Outlet service standards, whilst working to maximum efficiency to ensure a smooth operation, guest satisfaction and Service Excellence
- Must have strong F&B and menu knowledge in order to describe the dishes and advice our guests accordingly through actively studying the menus and taking part in trainings and monthly quizzes
- To have a strong understanding of all allergens and dietary requirements and follow the SOP for guest allergies strictly
- Have full knowledge of the bar operation, including but not exclusive to coffees, teas and cocktails, and ensure a high-quality standard of production
- Support fellow colleagues within the Outlet where and when required in order to ensure a seamless experience for our guests and colleagues alike be it in the Bar, Sections, Back Area etc. while ensuring that your duties are completed to the highest level and standard
- Must follow all processes and SOP’s strictly and efficiently as instructed by the Outlet Leader/Manager
- Address all guests by name to create a personalized service and adhere to the Raffles Service Culture and Outlet standards
- Recognize and acknowledge all our regular and VIP guests and their preferences
- Update Outlet Leader/Manager on guest’s preferences obtained during the first in order for them to be updated (in Opera for In House guests) and share the information with team members
- Conduct regular quality checks to ensure guests satisfaction levels, thereafter handling feedback in a correct and professional manner and reporting any issues directly to the Outlet Leader/Manager
- Follow the process of escalation by immediately reporting any complaints, incidents, guest issues or any other challenges to the Outlet Leader/Manager
- Perform all opening, closing and side duties and fill out the required checklists
- Support the Team to conduct monthly equipment inventories to ensure a standard stock of all essential materials and equipment and report any discrepancies to the Outlet Leader/Manager
- Ensure proper segregation of the waste management are applied at all time as part of the planet 21 initiative
- Help minimize waste, breakages and mishandling of supplies and equipment
- To assist the Outlet Leader/Manager in liaising with other departments such as Housekeeping, Stewarding and Engineering to ensure a high standard of cleanliness and maintenance is maintained at all times
- Take responsibility for the cleanliness of the Outlet, following a ‘clean as you go’ mentality
- Ensure the outlet is clean, tidy and clearance is completed quickly to maintain a clean hygienic and tidy outlet and workplace
- Maintain the ALL SAFE standards throughout the department and ensure all safety and hygiene procedures are strictly followed
- Have good knowledge of our outlet goals and use skills such as upselling to assist in reaching the targets
- Actively contribute to strong communication within the team, both verbally and in the team WhatsApp group
- Maintain complete knowledge of all F&B services, outlets and other hotel services in order to advise all guests accordingly
- Follow up with all necessary departmental paperwork, side duties and meet any deadlines punctually as set by the Outlet Leader/Manager
- Ensure that outlet logbooks, files, tracking sheets and other financial reports are being kept up to date to ensure accurate tracking is followed at all times
- Attend trainings conducted by the Outlet Leader/Manager, Departmental Trainer and the HR department with enthusiasm and demonstrate a desire to learn
- To maintain a positive and motivated attitude at all times during the work place
- Able to account and handle cash effectively, efficiently, with integrity and follow established and proper accounting procedures
- Carry out any other duties as and when assigned by the Management of the Hotel
- Assist other Food & Beverage Outlets in their operations within peak times when needed, and do so with willingness and positivity
- A positive, energetic and motivated personality and professional attitude
- Must be well-presented and professionally groomed at all times
- A hardworking attitude who is ready to complete all duties, responsibilities and additional tasks set by the Outlet Leader/Manager with positivity
- Strong interpersonal and communication skills
- Must always have a friendly attitude, develop strong working relationships with all colleagues and Leaders, demonstrating respect and gratitude understanding
- Use professional verbal language and body language at all times
- Hospitality Studies is preferable
- Strong reading, writing and oral proficiency in the English language
- A second foreign language is a plus
- Minimum of 2 year’s experience within Food & Beverage
- Experience in 5* luxury hospitality