Duty Officer
Jetex
- Abu Dhabi
- Permanent
- Full-time
- Manage and supervise the activities of the Flight Coordinators, Operations Coordinator and Ramp team.
- Coordinate services for catering, fueling, and any other services to be organized as per instructions and customer needs.
- Review aircraft handling checklist to ensure fueling, catering, flight plans and route for each flight have been updated and completed.
- Stay updated on roster changes.
- Ensure that the airside vehicles are clean and ready for the arrival/departure of crew and passengers.
- Ensure all baggage handling and ground handling services have been complete as per Jetex standards and customer needs.
- Communicate with internal stakeholders such as Guest Experience, Crew Handling and Concierge to ensure completion of all requests.
- Coordinate with relevant airport authorities to ensure flight plans, landing permits and routes have been approved. Communicate all relevant information to the flight crew and customers.
- Ensure a high degree of customer service, attentiveness, speed, and control error rates, whilst maintaining consistency in services.
- Safety-related duties:
- Ensure safety of clients, passengers, aircraft, Jetex personnel, equipment, communication devices and assets at all times.Â
- Follow safety regulations, company policies, and guidelines from Jetex/Abu Dhabi Airports.Â
- Internal management duties:
- Raise incidents, accidents, close calls or observations in line with the Incident Management procedure.
- Report to the FBO Operations Manager on daily activities.
- Perform other related duties as assigned by the Line Manager.
- Adhere to the documented procedures of the organization or department and retain documented evidence related to the performance of their role.
- The employee is expected to exercise their duty of care, and must be aware of their health and safety responsibilities, accountability and authority; and shall comply with the policies and procedures outlined by the organization.
- Diploma or Bachelor s degree in aviation or related field.
- Minimum 4 years of experience in aviation operations.
- Fluent in English (written/verbal)
- Knowledge in aviation operations, flight operations and aviation regulations
- Sound knowledge of the safety requirements and procedures
- Awareness of aviation concepts and terminology
- Good organizational skills and prioritization
- Leadership skills
- Excellent interpersonal skills
- Excellent communication skills
- Ability to work under pressure.
- Attention to detail