Reservations Supervisor
Rotana
- Dubai
- Permanent
- Full-time
- Check the no show record as well as pending reservation
- Check the VIP arrival, special requests and check traces to action
- Check the system on reservations for next two weeks and inform the sales team to fulfill sales leads accordingly
- Show complete product knowledge, understand rate structure and apply rate management
- Check on pending visa or expiring visa's which need to exit the country
- Ensure to send confirmation for new reservation and follow up those without correspondence
- Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails
- Organize transportation with the hotel driver and follow up on the information provided
Teamwork
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Effective Communication
Drive for Results
Customer Focus
Adaptability
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