Front Office Supervisor
MERCURE
- Dubai
- Permanent
- Full-time
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Job DescriptionThe Role:
- Responsible for the sales, the organization and the quality of the services delivered to the customer for the Front Office department.
- Covering daily Front Office Supervisor Tasks: handle different guest challenges and situations and be part of the first response emergency team.
- Perform any other duties that may be assigned from time to time by Assistant Front Office Manager.
- Replace efficiently the Assistant Front Office Manager during his/her day off or holidays.
- Define the organization of work to be performed by the team members, and supervise, co-ordinate and plan daily activities of personnel.
- Responsible for the Front Office operational - Reception Agents and Bellpersons.
- Ensure that the standards of the Brand and all associated procedures are applied on a day-to-day basis.
- Organize Front Office department related activities.
- Organize the daily briefing and together with the Assistant Front Office Manager the monthly department meeting
- Brief front-office staff on events, promotions etc.
- Aware about local requirements (follow up and responsible for DTCM reports and Police requirements).
- Ensure the achievement of the highest occupancy in the complex at the best rate, as per hotel target.
- Prepare the daily sheet and organize a briefing with Reception and Bellpersons (handover to the next shift leader).
- In charge of planning of the FO department during the night.
- Provide a first response in case of guest issues, liaising with the Cluster Rooms Division Manager and with the HODs (Front Office, F&B, Security, Engineering), update the Front Office Supervisor log and be part of the first response emergency team.
- Ensure that there is compliance to all work legislation in the departments.
- Pay special attention to proper upkeep of the hotel, especially of the front desk, hallways, the lobby and the Parking lot and rooms.
- Trains team members and co-ordinate the monthly on the job training for the whole department.
- Prepares and check the work schedules.
- Brief night staff about daily activity of the hotel
- Inspect all public areas, F&B outlets, back of the house, whenever possible take action or report to the HOD.
- Try to conserve energy and ensure cleanliness of the complex.
- Ensure close co-operation with other departments.
- Bachelor Degree in Business or similar preferred
- Minimum of 2-3 years operational experience in Front office functions
- Strong reporting and analytical skills
- Excellent team player and communication skills
- Service focused personality is essential; experience is an asset
Prior experience working with Opera, Opera cloud, FMC, Future log or a related system.
Fluency in English written and verbally.
Additional languages are a plusOur commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.