Service Engineer- Elevators & Moving Systems
Juma Al Majid Holding Group
- Dubai
- Permanent
- Full-time
- Accountable for customer satisfaction through quality of service and precise communication
- Accountable for equipment safety and performance
- Accountable for selling service repairs
- Accountable for resolving customer service quality complaints
- Accountable for resolving customers invoicing complaints related to maintenance operations
- Accountable for the end-users, the sites and the technicians safety
- Accountable for the delivery of service according to the service contract requirements, the time limits, the AL-ARABIA quality standards and the local regulations
- Accountable for the control of the field operations costs and the profit margin
- Accountable for service repairs sales
- Accountable for managing the third party inspections visits and follow-up actions
- Validates the service contract technical terms with the salesperson
- Accountable for supporting the maintenance of any third party equipment coming into the maintenance base
- Responsible for helping the call centre agent solving technician call-out assignment conflicts (priorities & trouble shooters fitter schedule)
- Accountable for solving and closing the open call-outs and reacting in case of stopped equipment and/or safety issues
- Accountable for reducing the call-outs in his area
- Accountable for the timely completion of the planned maintenance visits
- Accountable for the planned maintenance scheduling and optimised routing
- Responsible for performing site audits
- Responsible for investigating accidents and following company policy on evidence custody and internal reporting.
- Responsible for the control and authorization of overtime
- People management / Leadership
- Accountable for the performance of his assigned technicians
- Accountable for maintenance technicians motivation and competence development
- Accountable for determining and checking technicians performance objectives
- Accountable for communication to his technicians & conducting of the weekly tool box meeting
- Accountable for managing technician annual leave , absences and back-up, and call-out technician scheduling
- Accountable for technician timesheet validation prior to payroll
- Accountable for equipment assignment to technician and technician workload balancing
- Responsible of defining the technician capacity need and for the technician hiring and selection process
- Accountable for defining, authorising replacement, managing technician’s tools, vans, phone and instruments