Loyalty Account Manger Team - Support Assistant
- Dubai
- Permanent
- Full-time
- Proactively call assigned KYC and POA cases to obtain up to date documents within a specified time frame
- Responsible for checking the validity and acceptable documents
- Uploading to customer policy accurately and in timely manner
- Identify any cancellation risk and pass to Account Manager
- Ahere to our SLAs.
- Achieve persistency and other KPIs pre-determined by management
- Contribute towards overall business persistency targets
- Obtain and share regulatory required documentation
- Communicate regularly with team members
- Follow contact strategy designed to maximise contact
- Achieve / exceed set productivity and quality standards
- Adhere to regulatory targets within our territorial limits
- Adhere to Quality assurance guidelines
- Interface effectively with internal colleagues
- Maintain accurate records and files as required
- Actively support other team members and the achievement of team objectives
- To carry out other ad hoc tasks as required to meet business needs
- Organisation of workload and prioritising your day
- Strong customer focus with ability to identify and solve problems
- Strong objection handling skills
- Excellent interpersonal skills
- Good verbal and written communication
- Ability to exercise judgement
- The ability to work well in a team environment
- Basic system navigation and Microsoft application skills
- Good keyboard skills
- Regulatory awareness
- Proven track record in telemarketing, both inbound and outbound, ideally in a non-advised sales process
- 1 – 2 years’ experience in health industry, insurance background or outbound sales background
- Drive for results
- Listening
- Peer relationships
- Personal learning
- Priority setting
- Problem solving