- Supervise and coordinate hotel staff to ensure smooth operations across departments (e.g., front desk, housekeeping, F&B).- Monitor guest satisfaction, address complaints, and ensure high-quality service delivery.- Prepare detailed operational and performance reports using advanced Microsoft Word and Excel skills (e.g., pivot tables, data analysis, formatted documents).- Conduct research using online tools to analyze market trends, competitor activities, and guest preferences to enhance hotel offerings.- Draft professional business letters, proposals, and correspondence for internal and external stakeholders.- Ensure compliance with hotel policies, safety standards, and local regulations.- Monitor inventory, coordinate with vendors, and manage operational budgets.- Maintain accurate records of staff schedules, guest feedback, and operational data.