Commercial Assistant

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  • Dubai
  • Permanent
  • Full-time
  • 2 months ago
About the job Commercial AssistantLocation - JAFZA, Dubai, UAE (Office-based)Job purpose - Provide sales administrative support and key-account coordination for Middle East markets (primary: Iraq, Syria, Jordan; secondary: GCC). Ensure accurate order handling, timely deliveries, and clear cross-functional communication. SAP knowledge is a plus.Core responsibilities * Order management: receive/validate POs, enter orders in ERP/CRM (SAP helpful), track status, prepare pro forma invoices and export paperwork, liaise with warehouse/logistics and freight forwarders.
  • Key-account support: act as primary contact for assigned accounts, follow up on orders/quotations, support account reviews and promotions.
  • Commercial controls: monitor promotional budgets, reconcile month-end trade promotions and credits, track turnover by country.
  • Reporting & data: maintain customer master, sales trackers and CRM; produce weekly/monthly reports (orders, shipments, revenue vs target, receivables).
  • Cross-functional liaison: coordinate with Finance, Quality, Regulatory, Supply Chain and Head Office; escalate issues as needed.
  • Process & compliance: recommend process improvements, ensure SOP and export compliance, support audits.
KPIs
  • Order accuracy (target 98%)
  • On-time shipment confirmations
  • Order-to-dispatch lead time
  • Report timeliness and accuracy
  • Days Sales Outstanding (DSO) for assigned accounts
  • Promotional budget variance
Requirements
  • Education: Bachelors in Business, Commerce, Supply Chain or related.
  • Experience: 2-3+ years in sales coordination/order management (FMCG/food preferred); regional experience in Middle East required.
  • Languages: English fluent; Arabic desirable.
  • Systems: Advanced Excel; ERP/CRM experience required (SAP a strong plus); Power BI advantageous.
Skills & competencies
  • Customer focus, attention to detail, clear communication, organisation, problem-solving, teamwork.
Working relationships
  • Internal: Sales, Operations, Warehouse, Logistics, Finance, Quality, Head Office.
  • External: Distributors, customers, freight forwarders, customs brokers.
Tools
  • ERP/CRM (SAP preferred), Excel, Outlook, Power BI, document management systems.

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