Product Specialist | Retail | BYD Mall of the Emirates

  • United Arab Emirates
  • Permanent
  • Full-time
  • 23 days ago
Job Requisition ID: 177073Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every dayBYD's vision is simple but bold: use cutting-edge technology to create a cleaner, smarter, zero-emission future. As part of this mission, our retail teams are the human bridge between groundbreaking innovation and everyday customers discovering electric mobility for the first time.In this role, you'll bring BYD's purpose to life on the ground, turning curiosity into real understanding, guiding & educating customers through their first EV journey, and shaping the way they experience our brand. Every interaction you create contributes directly to BYD's promise of “Technological Innovations for a Better Life,” making sustainable mobility feel exciting, accessible, and personal.What you will do:You'll create memorable, high-impact customer experiences that turn curiosity into loyalty. From the first “hello” to the moment they drive off in their new EV (and long after), you'll be the trusted guide who brings BYD's technology, sustainability vision, and premium brand values to life. This role is all about human connection, storytelling, and delivering a seamless, elevated journey across our retail stores and pop-ups.
  • Become the face of BYD's retail experience elevating every customer interaction into a premium, personalized journey.
  • Guide customers through the EV world with confidence: tech walkthroughs, immersive test drives, ownership insights, and everything in between.
  • Drive sales through connection, storytelling, and proactive engagement supported by precise CRM tracking and disciplined pipeline management.
  • Curate the in-store and pop-up environment so every display, touchpoint, and brand moment reflects BYD's luxury-tech DNA.
  • Stay ahead of the EV landscape with deep product knowledge and translate it into clear, compelling customer education.
  • Work hand-in-hand with marketing, operations, and aftersales to deliver a seamless, frictionless experience from first contact to long-term loyalty.
  • Support key events, activations, and handovers to ensure every customer touchpoint, online or in-person, feels smooth, intentional, and premium.
What you will need:
  • A proactive, customer-obsessed mindset: adaptable, self-driven, ethical, and committed to growing within BYD
  • Strong communication and interpersonal skills, with fluency in English.
  • Proven sales or CX experience (ideally 2+ years in mid-luxury retail, hospitality, F&B)
  • Confidence in presenting and guiding customers through high-consideration purchases.
  • Tech-savvy and comfortable using CRM + Microsoft Office.
  • Valid UAE driving license.
Sell less. Influence more. Turn curiosity into commitment.About Al-Futtaim RetailAl-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer's in both regions with over 75 stores offering both fashion & food options.Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…

Al-Futtaim