Job Title: Technical Account ManagerLocation: Abu DhabiExperience: Min 10 YearsLanguage: EnglishEducation: Bachelor’s degreeGeneral SummaryExpertise in G42, Azure/AWS, Google CloudEstablish relationships with clients by understanding their technical needs and business objectivesIntroduce new products and features to clients and provide education on best practicesWork with the product management and product development organization to channel client feedback and solutions into future releases of the product(s)Execute programs to ensure that G42 is fully aware of the customer's adoption level, value realization, and overall satisfaction with the technology solution(s)Collaborate with Sales Team and Executives to identify areas of solution expansion and adoption opportunitiesProvide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.Advocate for customer needs in order to overcome adoption blockers and drive new feature development.Lead across multiple work streams and teams to maintain customer momentum.1st escalation point of contact for customers;Open trouble tickets and escalates to 3rdlevel support vendors for cloud services and applicationsDevelop and provide monthly SLA and KPI reports to all enterprise customers;Lead quarterly business reviews and executive sessions to better understand business and technical needs.Proactively manage account escalations for support or response to alerts and eventsContribute to the continuous improvement of services, solutions and operationsOnboard new customers in coordination with sales, delivery and consulting teamsPOC test support -Help customers apply for resources, configure cloud products, and provide related technical support
