Assistant Reservations Manager

Dubai
Permanent
Full-time

14 days ago
Apply easily

Company DescriptionYour team and working environment:Make the most of now. If there is something, we are very proud of at Grand Plaza Mövenpick Media City is our story. We see ourselves as a place where people can best realize opportunity, because sometimes all you need to do is the ordinary in an extraordinary way. “What if” are two words with endless possibilities and we want to turn your wishes and ideas into moments – moments that are uncomplicated, personal and human.Our commitment to Diversity & Inclusion:We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visitDo what you love, care for the world, dare to challenge the status quo! #BELIMITLESSJob DescriptionWe are seeking an enthusiastic and detail-oriented Assistant Reservations Manager to join our dynamic team in Dubai, United Arab Emirates. In this role, you will play a crucial part in optimizing room occupancy and revenue while ensuring exceptional guest experiences.

Assist the Reservations & Revenue Manager in managing and optimizing room occupancy and revenue strategies
Oversee daily reservation operations and support the reservations team in providing excellent customer service
Handle complex reservation inquiries and resolve guest issues promptly and professionally
Generate and analyze reservation reports on daily, weekly, and yearly basis to aid in decision-making processes
Collaborate with other departments to ensure seamless guest experiences from booking to check-out
Implement and maintain reservation systems and procedures to maximize efficiency
Train and mentor reservation team members, focusing on talent development and performance improvement
Stay updated on local and international hospitality trends to inform reservation strategies
Participate in revenue management meetings and contribute insights for pricing and inventory decisions
Ensure compliance with hotel policies and industry standards in all reservation processes

Qualifications

Bachelor's degree in Hospitality Management, Business Administration, or related field
Proficiency in reservation systems, preferably Accor reservation system and Opera Cloud
Strong analytical skills with experience in data analysis and report generation
Excellent knowledge of revenue management strategies and practices
Advanced proficiency in Microsoft Excel and other relevant software
Outstanding interpersonal and communication skills, with a strong customer-focused approach
Demonstrated leadership abilities and experience in team management
Ability to work effectively in a fast-paced, multicultural environment
Fluency in English and Arabic; additional languages are a plus
In-depth understanding of the luxury hospitality market in Dubai and the UAE
Flexibility to work varying shifts, including weekends and holidays, as required

Additional InformationWhat is in it for you:

Employee benefit card offering discounted Accor rates worldwide
Learning programs through our academies
Opportunity to develop your talent and grow within your property and across the world

Mövenpick Hotels & Resorts