Retail Coordinator (UAE National - Fixed Term)
- Dubai
- Contract
- Full-time
- COMMERCIAL PERFORMANCE ANALYSIS AND MONITORING:
- Define together with the commercial team the annual and medium-term strategy for the whole network
- Monitor commercial targets and KPIs
- Implement incentives, animate and track performance
- Support the implementation of action plans in the whole network
- Ensure a proper follow-up and reporting of the internal and external network results (sales, KPIs)
- Boutique commercial plans creation and monitoring
- Create taskforces to construct tactical plans per month to reach commercial targets
- Prepare business reviews and presentations for CEO visits
- Prepare monthly inspire IB and EB meetings as well as quarterly IB and EB townhalls
- Assist and support Commercial Director, HJ manager, Retail UAE Area Manager, and MEIA Area Manager with adhoc requests
- BOUTIQUE ACTIVATION SUPERVISION
- Tailor a boutique activation catalogue for the MEIA region in collaboration with the CRM team
- Lead taskforces for key activations
- Follow enveloppe of T&E and S&D by Boutique
- Boutique activations follow-up (ROI results)
- Tailor a new gift strategy (referral program) in collaboration with the CRM team
- Work on partnerships with IB
- BOUTIQUE OPERATION SUPERVISION
- Visit boutiques in order to control all the business aspects and check application of all guidelines (boutique check-list fixed by HQ and Richemont, uniforms, petty cash, flowers, catering, grooming)
- Ensure boutique teams are aware and aligned on the Brand's standards (experience, service, sales skills)
- Develop a Business oriented approach and positive mindset in the network
- Make sure omnichannel services are adopted and be the point of contact for HQ concerning reports to send monthly
- Organize CS platform visits for Sales associates and commercial team