Customer Service Officer - Retail Banking Sales

First Abu Dhabi Bank View all jobs

  • Abu Dhabi
  • DH 6,000-9,000 per month
  • Permanent
  • Full-time
  • 25 days ago
Customer Service Officer - Retail Banking SalesJob Snapshot
  • Role: Customer Service Officer Retail Banking
  • Location: Abu Dhabi UAE
  • Industry: Banking
  • Experience: 2+ years
  • Job Type: Full-time
Position Overview
Customer Service Officer - Retail Banking Sales Abu Dhabi UAE banking role offers a frontline opportunity for professionals to deliver high-quality customer service while supporting sales growth in a branch environment. The bank is actively hiring candidates with strong customer interaction, product knowledge, and service delivery skills to enhance client satisfaction and operational efficiency.Job Details
Country: UAE
City: Abu Dhabi
Industry: Banking
Function: Customer Service
Salary: 6000-9000
(Estimated salary range based on similar jobs in Abu Dhabi;
please confirm the final offer with the employer.)
Gender: Any
Candidate Nationality: Any
Job Type: Full-timeRole Context
This role serves as the primary point of contact for customers within the branch, ensuring smooth onboarding, transaction processing, and service support. It plays a key role in balancing customer experience with sales contribution while maintaining strict compliance with banking policies and regulatory standards.Key Responsibilities
  • Deliver accurate and timely customer service across account opening, product onboarding, and service requests
  • Promote and cross-sell banking products including loans, credit cards, and liability accounts
  • Identify customer needs and recommend suitable financial solutions
  • Generate leads through walk-in customers, referrals, and proactive engagement
  • Achieve service KPIs including NPS, turnaround times, and customer satisfaction metrics
  • Handle customer queries and complaints professionally, ensuring timely resolution
  • Process account opening forms and financial applications with accuracy and compliance
  • Ensure all documentation meets regulatory and internal policy requirements
  • Educate customers on digital banking channels and self-service options
  • Maintain strong relationships with customers to improve retention and loyalty
  • Support branch sales targets and contribute to revenue growth
  • Adhere to operational risk controls, compliance standards, and information security policies
Ideal Profile
  • High school diploma or degree in business, finance, or related discipline
  • Minimum 2+ years of experience in banking, customer service, or sales roles
  • Strong knowledge of retail banking products and services
  • Experience in handling customer interactions in a fast-paced environment
  • Good understanding of compliance and regulatory requirements
  • Strong communication and interpersonal skills
  • Ability to manage multiple tasks with attention to detail
Skills Set
  • Customer service and relationship management
  • Sales and cross-selling techniques
  • Retail banking product knowledge
  • Transaction processing and documentation
  • CRM and digital banking platforms
  • Communication and problem-solving skills
  • Compliance and operational awareness
Why Join Us
  • Opportunity to work in a leading UAE bank with strong market presence
  • Role combines customer service and sales growth exposure
  • High demand position in retail banking sector
  • Career progression into sales, relationship management, or branch leadership
  • Structured and customer-focused work environment
About the Company
First Abu Dhabi Bank is the UAE's largest financial institution, headquartered in Abu Dhabi, delivering innovative retail and corporate banking services with a strong focus on customer experience, operational excellence, and sustainable growth across regional and global markets.Job Title Customer Service Officer - Retail Banking Sales
Job Description Customer Service Officer - Retail Banking SalesJob Snapshot
  • Role: Customer Service Officer Retail Banking
  • Location: Abu Dhabi UAE
  • Industry: Banking
  • Experience: 2+ years
  • Job Type: Full-time
Position Overview
Customer Service Officer - Retail Banking Sales Abu Dhabi UAE banking role offers a frontline opportunity for professionals to deliver high-quality customer service while supporting sales growth in a branch environment. The bank is actively hiring candidates with strong customer interaction, product knowledge, and service delivery skills to enhance client satisfaction and operational efficiency.Job Details
Country: UAE
City: Abu Dhabi
Industry: Banking
Function: Customer Service
Salary: 6000-9000
(Estimated salary range based on similar jobs in Abu Dhabi;
please confirm the final offer with the employer.)
Gender: Any
Candidate Nationality: Any
Job Type: Full-timeRole Context
This role serves as the primary point of contact for customers within the branch, ensuring smooth onboarding, transaction processing, and service support. It plays a key role in balancing customer experience with sales contribution while maintaining strict compliance with banking policies and regulatory standards.Key Responsibilities
  • Deliver accurate and timely customer service across account opening, product onboarding, and service requests
  • Promote and cross-sell banking products including loans, credit cards, and liability accounts
  • Identify customer needs and recommend suitable financial solutions
  • Generate leads through walk-in customers, referrals, and proactive engagement
  • Achieve service KPIs including NPS, turnaround times, and customer satisfaction metrics
  • Handle customer queries and complaints professionally, ensuring timely resolution
  • Process account opening forms and financial applications with accuracy and compliance
  • Ensure all documentation meets regulatory and internal policy requirements
  • Educate customers on digital banking channels and self-service options
  • Maintain strong relationships with customers to improve retention and loyalty
  • Support branch sales targets and contribute to revenue growth
  • Adhere to operational risk controls, compliance standards, and information security policies
Ideal Profile
  • High school diploma or degree in business, finance, or related discipline
  • Minimum 2+ years of experience in banking, customer service, or sales roles
  • Strong knowledge of retail banking products and services
  • Experience in handling customer interactions in a fast-paced environment
  • Good understanding of compliance and regulatory requirements
  • Strong communication and interpersonal skills
  • Ability to manage multiple tasks with attention to detail
Skills Set
  • Customer service and relationship management
  • Sales and cross-selling techniques
  • Retail banking product knowledge
  • Transaction processing and documentation
  • CRM and digital banking platforms
  • Communication and problem-solving skills
  • Compliance and operational awareness
Why Join Us
  • Opportunity to work in a leading UAE bank with strong market presence
  • Role combines customer service and sales growth exposure
  • High demand position in retail banking sector
  • Career progression into sales, relationship management, or branch leadership
  • Structured and customer-focused work environment
About the Company
First Abu Dhabi Bank is the UAE's largest financial institution, headquartered in Abu Dhabi, delivering innovative retail and corporate banking services with a strong focus on customer experience, operational excellence, and sustainable growth across regional and global markets.
Post DetailsJob Start Date
Salary from 6000.00
Salary to 9000.00
Number of Vacancies 1
Location -Location City Abu DhabiDesired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

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