Customer Service Representative

• Respond to customer inquiries via phone, email, live chat, and social media.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and escalate complex issues when necessary.
• Identify and troubleshoot product/service issues.
• Guide customers through solutions step-by-step.
• Coordinate with internal teams (technical support, sales, billing) to resolve issues.
• Assist customers with order placement, tracking, and modifications.
• Handle refunds, returns, and exchanges per company policies.
• Update customer records and maintain accurate documentation.
• Provide feedback to improve customer service processes and policies.
• Stay updated on product knowledge and company updates.
• Meet performance metrics such as response time, resolution rate, and customer satisfaction (CSAT).

• Experience: Minimum 1-year Previous experience in customer service, call centers, or support roles preferred.
• Communication: Strong verbal and written communication skills in Hindi and English.
• Problem-Solving: Ability to think critically and resolve customer issues efficiently.
• Tech-Savvy: Familiarity with CRM systems and support tools.
• Multitasking: Ability to handle multiple customer inquiries simultaneously.
• Empathy & Patience: Excellent interpersonal skills with a customer-first mindset.

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