Team Leader – Inbound
Sundus Recruitment Services View all jobs
- Abu Dhabi
- DH 9,000-10,000 per month
- Permanent
- Full-time
Location: Abu Dhabi
Qualification: Bachelors Degree
Total Experience: 3-6 years
Position Type: Contractual
Language Proficiency: BilingualJob Responsibilities:
Manage and lead a team of Call Center Agents in driving performance based on
the KPIs set and ensuring efficiency and effectiveness.
▪ Work closely and coordinate with the Call Center Operations team on matter
relating directly to the efficiency and daily operations management
▪ Ensure regular update of performance with subordinates, peers and line
manager(s).
▪ Ensure Team work at all levels.
▪ As a daily routine allocate work and supervise the Call Centre Agent’s activities
for timely results for both the customers and other relative
departments/branches. Informally coach and guide staff for better performance