Specialist- Quality Assurance (Emirati)
First Abu Dhabi Bank
- Abu Dhabi
- Permanent
- Full-time
- Bachelor's Degree in any discipline or Higher in Management, Banking, preferably in monitoring, audit, training, analytical skills and documentation.
- Strong attention to detail, exceptional listening, problem solving ,data collection and analytical skills.
- Strong knowledge of customer care processes and techniques.
- Excellent communication skills and ability to handle multiple tasks under deadlines.
- Monitor the effectiveness/quality of calls and establish solutions to improve.
- At least 3 - 5 years or more of experience preferably in a reputable bank or any organization with an understanding of ensuring the compliance of company's quality standards.
- Minimum experience in monitoring service and sales calls to assess employee demeanor, sales performance and conformity to company policies and procedure.
- Minimum experience in developing evaluation programs for analyzing critical performance, behaviors and metrics.