CRM and Customer Data Manager - Al-Futtaim Group - Dubai, UAE

AlFuttaim

  • Dubai
  • DH 20,000-28,000 per month
  • Permanent
  • Full-time
  • 2 months ago
CRM and Customer Data Manager - Al-Futtaim Group - Dubai, UAEPosition Overview
CRM and Customer Data Manager roles at Al-Futtaim Group in Dubai lead AI-driven customer data, personalization, and lifecycle engagement initiatives. This role integrates CRM platforms with advanced analytics to enhance customer experiences, drive measurable engagement outcomes, and ensure robust data governance and privacy compliance, with a strong focus on UHNW client strategies.Job Details
Country: UAE
City: Dubai
Industry: Financial Services
Function: Marketing Management
Salary: 20000-28000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-timeKey Responsibilities
  • Lead the development, enhancement, and day-to-day management of CRM platforms and customer databases
  • Define, monitor, and optimize CRM KPIs to measure engagement effectiveness and commercial impact
  • Ensure data governance, accuracy, security, and compliance with privacy and regulatory requirements
  • Leverage AI and advanced analytics to enable personalized communications, offers, and lifecycle journeys
  • Partner with lifecycle managers and marketing teams to optimize customer engagement strategies
  • Develop and execute AI-led CRM strategies to improve personalization and customer experience metrics
  • Support UHNW client engagement initiatives through data-driven insights and targeted programs
  • Enable marketing teams with training and guidance to maximize effective use of CRM tools and data
Ideal Profile
  • Bachelor's degree in Business, Data Science, Marketing, or a related field
  • Minimum 5 years of experience in CRM management, customer data, or analytics roles
  • Strong expertise in CRM platforms, AI-driven marketing, analytics, and data governance
  • Business-focused mindset with the ability to translate data insights into commercial outcomes
  • Customer-obsessed approach with a focus on personalization and lifecycle value
  • Bilingual proficiency in English and Arabic
Why Join Us
  • Strategic role shaping customer data and AI-driven engagement at enterprise scale
  • Opportunity to work on advanced CRM, analytics, and personalization initiatives
  • Exposure to UHNW customer strategies and cross-functional collaboration
  • Long-term career growth within a diversified and progressive organization
About the Company
Al-Futtaim Group is a Dubai-headquartered conglomerate operating across automotive, financial services, real estate, retail, and healthcare. With a strong emphasis on customer-centric innovation and data-driven transformation, the group continues to invest in advanced digital capabilities to deliver exceptional experiences and sustainable growth across its diverse portfolio.Job Title CRM and Customer Data Manager - Al-Futtaim Group - Dubai, UAE
Job Description CRM and Customer Data Manager - Al-Futtaim Group - Dubai, UAEPosition Overview
CRM and Customer Data Manager roles at Al-Futtaim Group in Dubai lead AI-driven customer data, personalization, and lifecycle engagement initiatives. This role integrates CRM platforms with advanced analytics to enhance customer experiences, drive measurable engagement outcomes, and ensure robust data governance and privacy compliance, with a strong focus on UHNW client strategies.Job Details
Country: UAE
City: Dubai
Industry: Financial Services
Function: Marketing Management
Salary: 20000-28000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-timeKey Responsibilities
  • Lead the development, enhancement, and day-to-day management of CRM platforms and customer databases
  • Define, monitor, and optimize CRM KPIs to measure engagement effectiveness and commercial impact
  • Ensure data governance, accuracy, security, and compliance with privacy and regulatory requirements
  • Leverage AI and advanced analytics to enable personalized communications, offers, and lifecycle journeys
  • Partner with lifecycle managers and marketing teams to optimize customer engagement strategies
  • Develop and execute AI-led CRM strategies to improve personalization and customer experience metrics
  • Support UHNW client engagement initiatives through data-driven insights and targeted programs
  • Enable marketing teams with training and guidance to maximize effective use of CRM tools and data
Ideal Profile
  • Bachelor's degree in Business, Data Science, Marketing, or a related field
  • Minimum 5 years of experience in CRM management, customer data, or analytics roles
  • Strong expertise in CRM platforms, AI-driven marketing, analytics, and data governance
  • Business-focused mindset with the ability to translate data insights into commercial outcomes
  • Customer-obsessed approach with a focus on personalization and lifecycle value
  • Bilingual proficiency in English and Arabic
Why Join Us
  • Strategic role shaping customer data and AI-driven engagement at enterprise scale
  • Opportunity to work on advanced CRM, analytics, and personalization initiatives
  • Exposure to UHNW customer strategies and cross-functional collaboration
  • Long-term career growth within a diversified and progressive organization
About the Company
Al-Futtaim Group is a Dubai-headquartered conglomerate operating across automotive, financial services, real estate, retail, and healthcare. With a strong emphasis on customer-centric innovation and data-driven transformation, the group continues to invest in advanced digital capabilities to deliver exceptional experiences and sustainable growth across its diverse portfolio.
Post DetailsJob Start Date
Salary from 20000.00
Salary to 28000.00
Number of Vacancies 1
Location -Location City DubaiDesired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

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