Contact Center Agent

Sundus Recruitment Services View all jobs

  • Abu Dhabi
  • DH 7,500 per month
  • Permanent
  • Full-time
  • 1 month ago
Contact Center AgentExcellent communication in Arabic & EnglishOverview:The Agent, Contact Center is responsible to provide personalized customer service support by interacting in a courteous and professional manner with customers over the phone, email and if necessary, via other appropriate channels of communication.Responsibilities:
  • Answering inbound calls, making outbound calls (when necessary), attend to similar queries via emails, transfer the calls to relevant persons/departments.
  • Interact with customers via telephone and email to answer questions and provide general information concerning appointments, referrals, available services, care providers, events and campaigns and other information as requested.
Qualifications:
  • Bachelor’s Degree
  • Minimum of 2 years relevant experience in healthcare industry
  • Excellent knowledge in medical terminology
  • Excellent computer/typing and data entry skills
  • Fair knowledge in using multi-line phones
  • Fluent in written and spoken English and Arabic

Sundus Recruitment Services