Spa Receptionist at Waldorf Astoria Dubai International Financial Center
Hilton
- Dubai
- Permanent
- Full-time
- Assist guests and clients in an appropriate and timely manner
- Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
- Ensure client experience is proficient including bookings, payments and consultation cards
- Adhere to cash handling procedures
- Interact and communicate effectively with clients, spa members, team members, guests, and management
- Up-sell with latest departmental incentives
- Report accidents, maintenance issues or other incidents
- Ensure compliance with all health and safety regulations
- Committed to delivering a high level of customer service
- Excellent grooming standards
- Excellent attention to detail
- High standards of cleanliness
- Ability to work in a consistently professional and helpful manner
- Previous spa experience