Lifestyle Concierge - Ukrainian speaking

International SOS View all jobs

  • Dubai
  • Permanent
  • Full-time
  • 4 days ago
About the roleThe incumbent is responsible for managing and fulfilling customer requests for standard as well as very high profile Aspire Lifestyles Clients via phone, email, and/or chat. He/She will fulfill the request through a variety of resources (Internet, team member or personal experience, partners, Aspire Lifestyles resources, etc.), and communicate responses in a prompt, professional, and concise manner. This individual serves to uphold the highest levels of customer service and quality.Key responsibilitiesThe Aspire Lifestyles Concierge:
  • Independently (and as needed part of a team) fulfills high profile program client requests, Aspire Lifestyles demo requests, and other requests as necessary, from home office via phone, email, chat, and other communication mediums.
  • Exercises judgment and discretion when serving as primary touch point for escalated customer service issues and vendor communication
  • Strives to leave the customer with a positive customer experience after every contact
  • Provides accurate and timely information regarding requests.
  • Provides services as per contractual scope of services and is able to say “no” positively.
  • Establishes relationships with customers, learning their likes and dislikes.
  • Initiates outbound calls in compliance with program needs and requirements.
  • Applies high quality customer service guidelines when fulfilling customer requests.
  • Leverages current partners and utilizes Internet and other resources to fulfill requests.
  • Communicates responses in a clear, professional, and concise manner.
  • Represents clients' brands in a professional, courteous manner.
  • Attends meetings and trainings as required to obtain new and pertinent information about clients and how to assist customers.
  • Uses enterprise solutions and other sources to assist customers, enter pertinent customer data, and process required information.
  • Applies client and Group policies as applicable whenever interacting with customers.
  • Is able to multi-task and prioritize in a fast-paced environment.
Required Work Experience & KnowledgeThe Concierge is expected to have:
  • 2+ years customer service experience (travel/tourism, hospitality, retail, hotel/guest services)
  • Keen interest in global lifestyle experiences
  • Strong communication and problem-solving skills
Specialist Areas:
  • Auto assistance during breakdowns or accidents
  • Wellness enquiries related to healthcare concerns
  • Arrangement of airport services (transfers, lounge access, meet & assist)
Required languages
  • Excellent oral and written English language skills
  • Proficiency in both spoken and written Ukrainian is a must
  • Arabic, French, and Russian language skills will be advantageous

International SOS