Technical Support Engineer | Al-Futtaim Automotive - BYD | UAE

• Provide diagnostic support for EV vehicle brand on technical and electrical issues.
• Ensure the availability of necessary special tools, technical literature, and service bulletins at locations.
• Prepare quality cases reports and submit with required data to the technical manager and OEM.
• Report all issues requiring technical assistance or concerns on new vehicles by raising technical reports.
• Advise locations on resolving technical issues.
• Remote assistance to solve technical issues when not physically present.
• Conduct field visits to assist on technical issues.
• Submit technical information reports to the principal and follow up on these reports.

• Assist in the failed part analysis and shipment to OEM.
• Provide on-the-job coaching ensuring 'Fix-it-Right' implementations.
• Coordinate software updates and equipment usage, ensuring completion rate meets technical manager assessment.

• Escalate issues to the technical manager regularly and conduct weekly reviews.
• Promote improvement of customer service in EV and PHEV models through close liaison with all departments.
• Assist the technical manager with customer-focused decisions to maintain a positive customer experience.

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