Chief Shared Services Officer
BD Select
- Abu Dhabi
- Permanent
- Full-time
Strategic Vision & Leadership:
- Develop and implement shared services strategies aligned with the company's overall goals and objectives.
- Collaborate with department heads to understand their needs and ensure shared services are aligned with business requirements.
- Cultivate a strong, transparent, and collaborative relationship with the Group CEO, providing comprehensive and insightful updates on all aspects of the business.
- Oversee the delivery of HR, procurement, and IT services to internal stakeholders.
- Ensure services are delivered efficiently, effectively, and in compliance with relevant policies and regulations.
- Identify opportunities for process improvement within HR, procurement, and IT functions. Implement best practices and initiatives to enhance service delivery and efficiency.
- Manage relationships with external vendors and service providers.
- Negotiate contracts and agreements to ensure cost-effective and high-quality services.
- Develop and manage budgets for HR, procurement, and IT shared services functions.
- Monitor expenditures and ensure compliance with budgetary constraints.
- Define key performance indicators (KPIs) for shared services functions.
- Monitor and evaluate performance against KPIs and implement corrective actions as necessary.
- Ensure compliance with relevant regulations, policies, and standards in HR, procurement, and IT functions.
- Identify and mitigate risks associated with shared services operations.
- Collaborate with the IT department to integrate technology solutions that enhance shared services delivery. Ensure alignment between technology initiatives and business requirements.
- Service Level Agreements (SLAs)
- Percentage of HR, procurement, and IT services delivered within agreed SLAs.
- Cost Saving:
- Percentage reduction in costs associated with shared services functions.
- Process Efficiency:
- Improvement in process efficiency metrics, such as cycle time reduction and resource utilization.
- Vendor Efficiency:
- Evaluation of vendor performance against predefined criteria, such as quality, timeliness, and cost-effectiveness.
- Minimum of 20 years' experience in HR, Procurement, and IT turnaround strategy, with at least 10 years in senior executive leadership roles.
- Proven track record in managing complex, global operations with multiple subsidiaries.
- Extensive experience in financial management, strategic planning, and operational excellence.
- Possesses executive presence and excellent communication skills.
- Understanding of technology solutions, digital transformation, and agribusiness is a plus.
- Bachelor's degree in Business Administration, Human Resources, IT, Procurement, or a related field. An advanced degree is preferred.
- An advanced degree (Full-Time MBA or equivalent from a premier institute) is strongly preferred.
- Strong leadership and management skills with the ability to lead and develop a diverse team.
- Strong analytical and problem-solving skills to identify and address operational challenges.
- Excellent communication and interpersonal skills to effectively collaborate with internal stakeholders and external vendors.
- Risk Mitigation: Identification and mitigation of risks associated with shared services operations.
- Ability to think strategically and develop innovative solutions to enhance shared services delivery. Proficiency in project management methodologies to lead initiatives and drive results.
- Knowledge of relevant regulations and compliance requirements in HR, procurement, and IT domains. Strong decision-making and problem-solving capabilities.