Bartender
Rosewood Hotel Group
- Abu Dhabi
- Permanent
- Full-time
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Ensure that standards are maintained at a superior level on a daily basis.
- Maintain complete knowledge of service requirements for assigned function:
- Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
- Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended.
- Maintain complete knowledge and comply with all departmental policies and service procedures.
- Complete opening side duties:
- Transport bar unit with all supplies and equipment to assigned function area and set up in specified location in accordance with departmental standards.
- Ensure security of all bar supplies in function area.
- Greet guests and take their orders, utilizing suggestive/upselling techniques.
- Prepare all drink orders for guests according to specified recipes.
- Provide club service for designated beverages.
- Serve drinks to guests in accordance with departmental standards.
- Collect drink tickets where specified.
- Issue, open and serve wine/champagne bottles; collect payment/tickets where specified.
- Anticipate guests' needs, respond promptly and acknowledge guests even when busy.
- Maintain positive guest relations.
- Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry.
- Handle guest complaints following the six step procedures and ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of bar top, tables and service areas.
- Replace ashtrays with 2 butts with clean ashtray by using capping method.
- Remove soiled wares from bar top and tables and place in designated area.
- Anticipate and communicate replenishment needs promptly, ensuring no shortages throughout scheduled function time.
- Ensure proper authorization for additional payments as required prior to replenishing.
- Clearly communicate last call at designated closing time to guests, Captain and Waiters.
- Transport bar unit with all supplies and equipment from function area to designated area and breakdown the bar in accordance with departmental procedures.
- Prepare consumption report promptly according to specified procedures.
- Present guest check and process payment. Adhere to all cash handling and credit policies/procedures.
- Legibly document designated items on the spill sheet.
- Ensure maximum usage of all supplies to attain budgeted beverage cost and to prevent waste.
- Use all chemicals in accordance with OSHA regulations and hotel requirements.
- Complete closing side duties:
- Count bank at end of shift; complete designated cashier reports and drop receipts; secure bank.
- To maintain and comply with brand and LQA standards
- To continuously support direct supervisor assuring service complies with Brand and LQA standards
- To assure the knowledge of both brand and LQA standards
- Take ownership to represent the brand by applying brands standards at every occasion
- All other duties as required.
- Held accountable and committed whatever it takes to comply with the company's OSHMS Policies, OSHMS Procedure, & Operational Works Instruction and any other relevant legislation applies within the organization.
- Held accountable to take care of his own health and safety, other person in the workplace that may be affected by their acts or omission at work.
- To report to his supervisor or respective Manager.
- Experience: Minimum of 21 years of age to serve alcoholic beverages. Minimum one year experience as a Bartender or Barback.
- Education: High school diploma.
- General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
- Technical Skills: Ability to understand guests' service needs; ability to access and input information into P.O.S. system; ability to be well organized, maintain concentration and think clearly when preparing drinks and providing service to guests within any given period of time; ability to focus on details; ability to exercise good judgments in determining potentially intoxicated guests; ability to maintain good coordination while preparing and serving orders quickly; ability to exert strong physical effort in transporting cases of liquor and beer kegs from storeroom to assigned workstation and transporting bar to/from assigned function room; ability to endure abundant physical movements throughout the work areas; ability to perform job functions with minimal supervision; ability to work cohesively with co-workers as part of a team.
- Language: Required to speak, read and write English, with fluency in other languages preferred.
- Physical Requirements: Must be able to exert physical effort, endure various physical movements throughout
- Licenses & Certifications: Certification in alcohol awareness program; certification of previous training in liquor, wine and food service.