Front Office Associate Hotel Guest Services and Reception Operations - Marriott International - Dubai UAE

• Manage guest check-in and check-out procedures while verifying guest identity and payment methods.
• Assign rooms and activate or issue room keys according to hotel procedures.
• Set up accurate guest accounts and enter loyalty program details when required.
• Confirm room rates align with approved pricing and document any rate exceptions.
• Verify payment authorization before issuing room keys and adjust billing when necessary.
• Prepare daily operational logs, reports, and emergency occupancy lists.
• Complete cashier and closing reports at the end of each shift.
• Provide hotel information and directions to guests while assisting with service requests.
• Coordinate with relevant departments to ensure guest requests are handled efficiently.
• Process payments, vouchers, refunds, and guest charges according to financial procedures.
• Count and reconcile cash at the beginning and end of each shift.
• Follow accounting procedures including manual approvals and transaction verification.
• Report theft or security incidents to the hotel safety and loss prevention team.
• Maintain professional communication with guests and colleagues while supporting team objectives.
• Follow company policies regarding safety, quality standards, and professional conduct.

• High school diploma or equivalent qualification.
• At least one year of related hospitality or front desk experience.
• Strong interpersonal and customer service skills.
• Ability to handle guest interactions professionally in a busy hotel environment.
• Basic knowledge of computer systems and hotel property management systems.
• Attention to detail when managing financial transactions and guest accounts.

• Front desk and reception operations
• Guest check-in and check-out management
• Hotel reservation and billing coordination
• Hospitality customer service communication
• Payment processing and cashiering
• Problem solving and guest request handling
• Team collaboration in hotel operations
• Service quality and guest satisfaction management

• Join one of the world's leading global hospitality companies.
• Gain professional experience in Dubai's international hotel and tourism sector.
• Work in a multicultural hospitality environment focused on service excellence.
• Access long-term career opportunities within Marriott International's global network.

• Manage guest check-in and check-out procedures while verifying guest identity and payment methods.
• Assign rooms and activate or issue room keys according to hotel procedures.
• Set up accurate guest accounts and enter loyalty program details when required.
• Confirm room rates align with approved pricing and document any rate exceptions.
• Verify payment authorization before issuing room keys and adjust billing when necessary.
• Prepare daily operational logs, reports, and emergency occupancy lists.
• Complete cashier and closing reports at the end of each shift.
• Provide hotel information and directions to guests while assisting with service requests.
• Coordinate with relevant departments to ensure guest requests are handled efficiently.
• Process payments, vouchers, refunds, and guest charges according to financial procedures.
• Count and reconcile cash at the beginning and end of each shift.
• Follow accounting procedures including manual approvals and transaction verification.
• Report theft or security incidents to the hotel safety and loss prevention team.
• Maintain professional communication with guests and colleagues while supporting team objectives.
• Follow company policies regarding safety, quality standards, and professional conduct.

• High school diploma or equivalent qualification.
• At least one year of related hospitality or front desk experience.
• Strong interpersonal and customer service skills.
• Ability to handle guest interactions professionally in a busy hotel environment.
• Basic knowledge of computer systems and hotel property management systems.
• Attention to detail when managing financial transactions and guest accounts.

• Front desk and reception operations
• Guest check-in and check-out management
• Hotel reservation and billing coordination
• Hospitality customer service communication
• Payment processing and cashiering
• Problem solving and guest request handling
• Team collaboration in hotel operations
• Service quality and guest satisfaction management

• Join one of the world's leading global hospitality companies.
• Gain professional experience in Dubai's international hotel and tourism sector.
• Work in a multicultural hospitality environment focused on service excellence.
• Access long-term career opportunities within Marriott International's global network.

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