Principal Optimization Engineer - Aven Hospitality
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- Dubai
- Permanent
- Full-time
landscape, ready for whatever comes next.Aven Hospitality is a global leader at the forefront of hospitality technology powering over 40,000 properties across 174 countries. Celebrated for our innovative and customer-centric approach, we deliver integrated platforms for distribution, reservations, retailing, and guest experience to both renowned hotel brands and independent properties worldwide.The Customer Optimization and Engagement team consist of hospitality commerce and distribution experts passionate about fostering customer success and driving value realization. The team is seeking candidates for a new team of Optimization Engineers.Position SummaryThe Optimization Engineering are experts in our technology stack, hospitality commerce, successful distribution, guest acquisition strategies, and interactions with other channels and third-party vendors as they seek to help customers achieve or even exceed their financial goals.This is a new team and function. The team’s success will be measured on how well they support customer value realization, revenue harvesting, successful renewals, and expansion of business.Role and Responsibilities:Take ownership of their own and their colleague’s on-boarding, closing any gaps in expertise or knowledge and promoting continued educationLiaison with the commercial, operational, and product teams to develop and maintain relationships necessary to be successful and effectiveEstablish industry related benchmarks and models of successCreate engagement strategies that promote customer success and position Aven Hospitality as the leader in hospitality commerce and distribution technology and strategiesServe as consultants to address specific customer product optimization needs by exposing and addressing barriers to success and driving solutions that foster value realizationSupport their Aven Hospitality colleagues as they support customer successSupport efforts to report team performance metrics and offer strategies to increase impact and expand outcomesFoster strong relationships with internal leaders/stakeholders across Aven Hospitality; responsible for collaboration and global process development across all segments in the businessQualifications and Education Requirements:Minimum 5 years of relevant sales, consulting, or hospitality distribution/revenue management experienceExtensive experience with SynXis CRS and a deep understanding of Hospitality Technology market landscape, including knowledge of key players, knowledge of the competitive landscape, key trends, opportunities, and challengesBachelor’s Degree or equivalent in relevant field, including relevant industry experienceProven experience in exposing and addressing barriers to success and driving solutions that address needs and foster value realizationProven ability to influence cross-functional teams within a global matrix organization, with strong capabilities to build relationships with internal and external stakeholdersProfessional presence and business acumen with articulate and persuasive oral and written communication skillsCritical thinking skills with the ability to anticipate potential issues and suggest creative alternatives to overcome barriersStrong people skills and extremely resourcefulStrong knowledge of the travel/hospitality markets and/or enterprise software spaceKey Knowledge and Skill RequirementsStrong analytical and problem-solving skillsAbility to lead or influence individuals or teamsDemonstrated ability to develop and foster strong customer relationshipsStrong verbal, written and presentation skillsCreative thinker and problem solverStrong interpersonal and communication skillsSelf-motivated, results-oriented professionalNice to have’ skills:SalesforceUnderstanding of Software Development Life Cycle and a SAAS business modelWe will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses. Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.#LI-Hybrid#LI-MW1