TECHNICAL SUPPORT

NADIA Global

  • Dubai
  • Permanent
  • Full-time
  • 24 days ago
Our Client is seeking a technically skilled and detail-oriented IT Support Specialist to manage and support internal IT systems, with a strong emphasis on Excel-based reporting and SQL database management. The ideal candidate will ensure smooth IT operations, provide user support, and contribute to data-driven decision-making.Key Responsibilities:
  • Provide first-line technical support to staff across hardware, software, and network issues.
  • Maintain and troubleshoot Microsoft Windows systems, printers, VPNs, and office networks.
  • Develop and maintain Excel-based reports, dashboards, and templates using advanced formulas, pivot tables, and macros.
  • Write and optimize SQL queries for data extraction, reporting, and system integration.
  • Assist in onboarding new employees with system access and setup.
  • Monitor system performance and apply updates, patches, and security configurations.
  • Document technical issues and resolutions for future reference.
  • Collaborate with other departments to understand and support their IT and data needs.
Required Skills & Qualifications:
  • Proven experience in IT support or helpdesk roles.
  • Proficiency in Microsoft Excel (including pivot tables, VLOOKUP, macros).
  • Strong knowledge of SQL for querying and managing databases.
  • Familiarity with Windows OS, networking, and office hardware.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and manage multiple tasks.
Preferred:
  • Experience with ERP or CRM systems.
  • Knowledge of data visualization tools (e.g., Power BI).
  • Certifications such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or similar.

NADIA Global