Waiter / Waitress
The First Collection
- Dubai
- Permanent
- Full-time
- Responsible for doing all preparations before and during the service, like preparing tables and polish cutlery.
- Keeping track of the stock and supplies in the restaurant and communicating where there might be a shortage like linen, glasswork etc.
- Have an extensive knowledge of the menu’s and other F&B outlets.
- Serving in either conference rooms or other F&B outlets if required.
- Taking orders from the guests, explaining the menu and advising the guest on their decision making.
- Liaising with management for advice if required.
- Communicating with the kitchen about the orders and being very clear about special wishes of guests.
- Consistently upsell of food and beverages and making guests aware of promotions.
- If necessary preparing orders like drinks and preparing snacks, bread.
- Serving at parties and reception if required.
- Dealing with the payments and doing closure paperwork if required.
- Serving the guests with all food and beverage requirements during their stay in an attentive and efficient way.
- Taking reservations, in corporation with the supervisor and hostess/host if necessary because of special requests of the guest.
- Responsible for cleaning tasks during and after service.
- Making sure that all the guest areas look immaculate.
- Attend departmental meetings if required.
- Take feedback from guests and notifying management about it.
- Share ideas for improvement
- Know the software in the F&B outlets to be able to put in the orders
- Ensuring your guests receive what they ordered, guest satisfaction is key at all times
- Taking pride in your daily actions with the team as well as our guests.
- A minimum of 2+ years experience is essential.
- Preferably experienced in high volume F&B operations.
- Maintains great customer service to all guests.
- Planning and organising tasks, people and supplies.
- Excellent interpersonal and communication skills.
- Quantified experience in food safety and hygiene.
- Advanced customer service skills.