Job DescriptionTo ensure thorough checking of all customer transaction received for processing.To check if documents are missing or require clarifications for any modality within the transaction documents.To ensure system entry, swift transmission (if any) & customer advice without any errors and in line with the transaction approval and bank’s policy.To provide High level of services and prepare the required MIS reports.Ensure delivery and accuracy of transactions processed, receipt of reports and reporting made as per agreed Service Level Agreements.To ensure complete filing and updating of records at all times for easy retrieval from the archives.Prepare an MIS reports as required to monitorTo ensure business confidentiality of products and processesTo check the documents and prepare the necessary vouchers.All the above accountabilities includes but not limited to any additional/new tasks or responsibilities assigned by the line Manager.Competencies/SkillsTechnical Competencies:Bank Systems KnowledgeBanking Products, Services and Operations KnowledgeCustomer Service Audit, Investigation and Service RecoveryFraud Awareness and DetectionIslamic Mode of FinanceOperational Risk AwarenessRegulatory and Compliance KnowledgeSharia Principles of Islamic FinanceBehavioral Competencies:Act with OwnershipEmpower to DecideEngage the CustomerMaintain Transparency & Communicate to ShareShare Knowledge & Work as One
