Restaurant Bartender

• Responsible to Assistant Bar Manager.
• Responsible for Barman/ Barmaid & Host/ Hostess
• Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
• All duties and tasks are performed as per the tasks required at the outlet.
• Be knowledgeable of all services and products offered by the hotel.
• Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
• Ensure that the place of work and surrounding area is kept clean and organized at all times.
• Successfully perform opening and closing procedures established for the assigned outlet
• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
• Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
• Understand and strictly adhere to the rules & regulations established in the hotel's policy manual and the hotel's policy on fire, hygiene, health & safety.
• Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
• Assist in carrying out scheduled inventories of products and operating equipment.
• Project at all times a positive and motivated attitude and exercise self-control.
• Be able to fully comply to the beverage guidelines given by the hotel and management.
• Understand bar culture and the night life scene.
• Continuously train on cocktails and trends.

• Minimum 1 years in an F&B service role.
• All rules & regulations are strictly adhered within the hotel including hotel's policy on fire and safety as well as hygiene regulations including HACCP.
• The service team is well managed, having delegated the appropriate tasks to the team members.
• The sales are driven to the outlet's full potential and that budget is adhered to.
• A High quality of product and service is maintained in the outlet.
• The outlet is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times.
• A courteous, professional and efficient service is provided at all times.
• Local language - excellent oral and written skills.
• English - excellent oral and written skills.
• Additional language (Italian) - beneficial.

Kempinski Hotels