Digital Sales Operations Analyst

Dubai
Permanent
Full-time

1 month ago

Company DescriptionVisa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world.Progress starts with you.Job DescriptionWe are seeking a highly organized and proactive Digital Sales Operations Analyst to support the operational backbone and Deal Modeling & Structuring function of our Digital Sales department in CEMEA. This role will serve as the central point of coordination across internal teams, ensuring seamless deal related interactions, contract resolution, interdepartmental collaboration, and data integrity. The ideal candidate will also act as the liaison between Digital Sales and Client Success/Implementation teams, helping resolve customer service issues and ensuring a consistent client experience.Key Responsibilities:Deal Modeling and StructuringUnderstanding and having expertise in internal Visa Deal Modeling frameworks especially those for small to medium sized clientsPartner with key stakeholders involved in the end to end deal approval processFacilitate training and enablement sessions on deal frameworks and any updates to the processContract Processes & CompliancePartner with Legal, Finance, Deals and Sales to streamline contract workflows and maintain audit-ready documentation.Liaise with Product partners to develop standardized agreements and processes for VAS/CMS sales playsTrack and manage waiver requests and incentive exceptions in coordination with compliance teamsInterdepartmental CoordinationServe as the operational bridge between Digital Sales, Marketing, Finance, Sales Excellence, Client Success, Implementation, Deals and Product teams.Facilitate cross-functional alignment on sales motions, onboarding processes, and product readinessSupport escalation management and ensure timely resolution of internal blockers.Data Collection & ReportingOwn the process for aggregating and validating call data from internal systems (e.g., CRM, call tracking tools).Collaborate with analytics and IT teams to ensure data accuracy and availability for performance reporting.Support the development of dashboards and insights for leadership reviews.Client Services & Customer Issue ResolutionAct as the primary point of contact for Client Success, Implementation on operational matters.Triage and resolve customer service issues in partnership with account executives and support teams.Monitor SLA adherence and escalate breaches as neededThis is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.QualificationsBasic Qualifications:
2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experiencePreferred Qualifications:
3 or more years of work experience with a Bachelor's Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
5+ years of experience in Sales Operations, Deal Modeling and Structuring, Business Operations, or a related field.
Strong understanding of digital sales processes, CRM systems (e.g., MS Dynamics), and contract workflows.
Proven ability to manage cross-functional projects and drive accountability.
Strong Analytics skill set
Excellent communication and problem-solving skills.
Experience working with Client Success or customer-facing teams is a plus.
Expert at MS Excel. Ability to conduct data analysis, deal modeling and
structuring with large sets of data and provide meaningful insights
Familiarity with tools like Tableau , or Power BI.
Knowledge of compliance frameworks and risk mitigation practices.
Ability to thrive in a fast-paced, matrixed environment.Additional InformationVisa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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