Runner- Indemnities & Retention
First Abu Dhabi Bank
- Abu Dhabi
- Permanent
- Full-time
- Collecting requisite documents from customers with a focus on precision and thoroughness.
- Executing DD settlements for acquisitions from competitors.
- Scrutinizing all customer documents prior to collection, encompassing:
- Validation of the authenticity of original documents.
- Verification of customer identity.
- Ensuring the sighting of original documents.
- Applying the "True copy of original" annotation on photocopies, with inclusion of Name, Staff ID, and Signature as stipulated.
- Attesting customer signatures as "Signature Verified" and "Signed in my presence."
- Handling customer documents with the highest level of diligence.
- Safeguarding all original documentation securely and utilizing the designated chub in accordance with Standard Operating Procedures (SOP).
- Promptly reporting any unauthorized or unethical activities observed during customer visits to management.
- Engaging with customers at the Branch/Retention Center, guiding them through application/form completion.
- Explaining approval/product details to customers, including but not limited to Interest Rate, Loan Amount, Bullet loan, etc.
- Entering and submitting applications in the Customer Application System (CAS) and Loan Management System (LMS) for processing.
- Uploading documents on the Document Management System (DMS).
- Ensuring comprehensive logging and updating of all cases in the Management Information System (MIS) with their respective statuses.
- Providing timely Daily, Weekly, and Monthly reports to management on activities within the work area.
- Coordinating with relevant departments to ensure timely disbursement of cases by sending original documents.
- Gathering data related to customer complaints or competitor offers.
- Proactively identifying problem areas and recommending resolutions.
- Demonstrating effective negotiation skills with customers.
- Delivering excellent customer service and consistently ensuring customer satisfaction
- Possessing proficiency in all bank products and their features, with a commitment to explaining them to customers.
- Providing general administrative support.
- Assisting and supporting other Retention officers when required.
- Strict adherence to policies, processes, and procedures of the organization.
- Yearly Balance Scorecard criterions to be met.
- Customer Satisfaction Indexes (NPS).
- Value and volume of cases managed and fulfilled.
- Adherence to all banks policies, procedures, and processes.
- Proficient Negotiation Skills.
- In-depth Understanding of Products, Policies, and Systems.
- Strong Interpersonal Skills for effective interaction with customers and various business units.
- Collaborative Teamworking Abilities.
- Capability to articulate and represent the customer's perspective.
- Competency in conducting primary initial screenings of customer financial records.
- Thorough Understanding of Product Policies, Features, and Campaign Management.
- Knowledgeable in Banking Systems.
- Bachelor's Degree,
- Required. 1-2 year of experience in banking or similar experience.