Responsibilities:Resource is responsible for handling the various administrative functions within the community in general and customer communication via e-mails (communities’ mailbox), service requests, personal meetings, walk in customers, raising purchase requests, files, and documents management etcWelcome customers on arrival and deal efficiently with enquiries and any complaints.Understand customer’s needs and provide them with personalized solutions.Provide information pertaining to all community services.An approach to work, which puts “the customer”, centre-stage and emphasizes personal responsibility for the team's results.Understanding the values and culture of the company and how they influence what we do.Ensure the office is always kept in an orderly fashion.Maintain high standards of personal hygiene and adhere to grooming standards at all times.Always ensure customer satisfaction, while maintaining company policies and standards.To take over the tasks of the fellow engagement coordinator in their absence.Complete additional tasks as assigned from time to time by their line manager. This may include training and meeting attendance.Conduct daily random courtesy calls.Encourage and invite customers to complete our online surveyEnsures full compliance with the JOP Law and Directions thereinAssists the association manager in maintaining updated data of homeowner / occupant data in Client Direct.Works towards accomplishing Client’s KPIs & MBOs.Prioritizes and plans tasks well and completes tasks within set deadlines.Coordinate with all vendors (contractors, suppliers, service providers etc.) who transact with the OA.Required SkillsGraduate Degree preferred, not mandatoryMinimum of two years’ experience in relevant area preferably in a medium to large organizationGood communication skillsGood computer skillsExcellent organisational skillsStrong problem analysis, solving and research skillsAbility to convey message politely, tactfully, and confidently in conflicts or challenging situationsAbility to interact tactfully and effectively with customersMeticulous attention to detail.Ability to prioritise work, meet deadlines and handle multiple assignmentsIntegrate well into teams & work towards achieving team resultsPolite and confident with a great deal of patience
