RECEPTIONIST/HOSTESS

TU Holdings

  • Dubai
  • Permanent
  • Full-time
  • 2 days ago
Job Title: Receptionist / HostessJob Summary:The Receptionist/Hostess is the first point of contact for guests, responsible for welcoming visitors, managing reservations, and ensuring a positive customer experience. This role combines front desk duties with customer service in a hospitality environment.Key Responsibilities:Guest Service:
  • Greet and welcome guests in a friendly and professional manner
  • Escort guests to their tables or direct them appropriately
  • Manage waiting lists and seating arrangements
  • Handle guest inquiries, complaints, and special requests courteously
Front Desk & Reception Duties:
  • Answer phone calls and manage reservations/bookings
  • Maintain reservation records and guest information
  • Coordinate with kitchen and service staff for smooth operations
  • Provide information about menu, services, and promotions
Administrative Support:
  • Maintain cleanliness and organization of the reception area
  • Assist with basic administrative tasks and reporting
  • Ensure proper communication between departments
Requirements:
  • High school diploma or equivalent
  • Previous experience in hospitality, front office, or customer service preferred
  • Excellent communication and interpersonal skills
  • Presentable appearance and professional attitude
  • Ability to handle multiple tasks in a fast-paced environment
Preferred Qualifications:
  • Experience in restaurants, hotels, or cafés
  • Knowledge of reservation systems or POS software
  • Multilingual skills (an advantage)
Skills:
  • Customer service excellence
  • Communication and coordination
  • Time management
  • Problem-solving
  • Positive attitude and teamwork
Working Conditions:
  • Front-facing role in a restaurant or hospitality setting
  • Flexible working hours including evenings, weekends, and holidays
  • Standing for extended periods

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