Account Manager

R77 Global

Dubai
Permanent
Full-time

1 month ago
Apply easily

About the ClientOur client is a fast-growing technology business operating at the forefront of online solutions. They partner with leading brands across the gaming and broader digital space, building long-term relationships through smart technology, trust, and proactive service.They are looking for an Account Manager who is commercially minded, proactive by nature, and confident turning day-to-day client conversations into growth opportunities.The RoleAs an Account Manager, you will own and grow a portfolio of B2B clients. Your mission is to increase client value through strong relationship management, structured account planning, and consistent follow-through.This role suits someone who works independently, takes ownership without being prompted, and collaborates well across Product, Marketing, Operations, and Support.Key Responsibilities

Own a portfolio of B2B accounts, building trusted, long-term client relationships
Drive proactive outbound communication (not reactive account handling)
Understand client needs, anticipate risks, and propose solutions before issues escalate
Identify and execute upsell / cross-sell opportunities using client feedback and performance data
Coordinate internal stakeholders (Product, Marketing, Operations, Tech Support) to deliver outcomes
Take full ownership of client issues from discovery to resolution — ensuring clear updates and accountability
Handle escalations and complaints professionally while protecting the long-term relationship
Contribute ideas to improve account workflows, client experience, reporting, and internal processes

Requirements (Must-Have)

Proven experience in B2B Account Management and/or B2B Sales
Strong communication and stakeholder management skills (clear, confident, persuasive)
Fluent English (additional languages are a plus)
Able to manage multiple accounts, priorities, and deadlines without losing attention to detail
Strong organisation, time management, and follow-up discipline
Self-starter mindset with a high level of ownership and accountability
Analytical and solutions-oriented: able to diagnose issues and propose practical actions
Collaborative team player with a positive, can-do approach
Willingness to travel occasionally (as required)

Nice to Have

Experience in the gaming industry (strong advantage)
Comfort working with CRM tools, account reporting, and performance dashboards
Exposure to fast-moving product/tech environments with cross-functional delivery teams

R77 Global