Sportsbook Operations Lead

• Coordinating Product Development and enhancement
• Oversee the daily operations of the sportsbook across all events and sports markets.
• Ensure smooth execution, minimize operational errors, and maximize uptime.
• Working with the trading team to optimize trading activities with a strong understanding of liability and risk management.
• Work closely with CRM, Marketing, Content, and Country Managers to align sportsbook activities with broader business goals.
• Coordinate campaign planning with the CRM team to ensure all major events are covered with engaging offers.
• Ensure product pages are relevant and up to date across all markets by collaborating with Country and Content Managers.
• Act as the key point of contact for all sportsbook-related matters within the business.
• Oversee sportsbook communications such as newsletters to maintain brand voice and highlight key events.
• Collaborate with the technical team on reporting bugs, suggesting product improvements, optimal user experience and staying updated on new features.
• Ensure prompt action is taken against bonus abusers and campaign misuse.
• Own and drive key sportsbook KPIs set by the business.
• Deliver monthly performance reports with CRM support to senior management and stakeholders.
• Monitor and report on competitor activity to maintain a competitive edge.

• Extensive knowledge of sports betting, trading principles, and liability management.
• Proven experience in an operational role within a sports trading or sportsbook environment.
• Strong planning, prioritization, and organizational abilities.
• Clear and confident communicator at all levels, both internal and external.
• Data-driven mindset with a focus on improving KPIs.
• Ability to thrive in a fast-paced, dynamic environment.
• Passion for sports and deep understanding of betting markets.
• Experience working closely with CRM and campaign teams.
• Proactive and collaborative attitude with a strong focus on continuous improvement.

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