Superintendent - MICCO

• Monitor & train inventory planners/CSR team members in achieving SLA/KPI
• Automate with the help of the IT the systemic system reports in information flow.
• Prepare inventory related reports and analysis depending on customer requirements.
• Test, refine and implement new IT systems related to customer service and inventory operations.
• Communicate with clients on the IT systems on the area of activity.
• Define process follow for information and optimize the use of it

• Monitor & manage all WMS activities related to his function.
• Manage communication and follow up with the customers for all operational requests received.
• Daily/weekly/monthly comparison between WMS & customer ERP system to ensure zero non-compliance in integration process.
• Operationally, lead/test the integration with the new ERP system of Rafed - Oracle Fusion
• Monitoring Inbound/Outbound process regularly and ensure the received/issued stocks are updated in WMS.
• Escalation of issues in time in case of Wrong Picking/Put away or other service-related issues.
• Play a key role in business continuity plan and ensure implementing BCP requirements.
• Handling & managing - damage and expired goods as per SOP.
• Prepare timely and regular reports for senior management on the areas of responsibility highlighting areas of risk and requirements for mitigating actions.
• Schedule and coordinate the internal transfer/entity as per client demands /Consolidation of Stock
• Develop business relationships with clients.
• Investigate and report any deviations related to theft or missing items in the warehouse.

Abu Dhabi Ports